DGSv Privacy Policy

The following data protection policy applies for the use of the website www.dgsv.de (hereafter referred to as “Website”).

Data protection is very important to us. The collection and processing of your personal data is conducted in observance of the applicable legal stipulations concerning data protection, in particular the EU General Data Protection Regulation (GDPR). We collect and process your personal data in order to offer you the internet services on our Website. This policy describes how and for what purpose your data is collected and used, and what options you have with respect to personal information. By using this Website, you agree to the collection, use and transfer of your data in accordance with this data protection policy.

1. Responsible office

The office responsible for the collection, processing and use of your personal data as described by the GDPR is

Deutsche Gesellschaft für Supervision und Coaching e.V. (German Association for Supervision and Coaching)
Hohenstaufenring 78
50674 Cologne, Germany
Phone: +49 221 – 92004-0
Fax: +49 221 – 92004-29
Email: info@dgsv.de

If you wish to object to the collection, processing or use of your data by us in accordance with these data protection provisions as a whole or for individual measures, you can address your objection to the responsible office listed above. You can save and print out this data protection policy at any time.

2. General conditions of use of the Website

Access data

On the internet, information about you is collected automatically and technically whenever you use this Website. Access data includes the name and URL of the requested file, date and time of access, amount of data transferred, report whether the file was successfully retrieved (HTTP response code), browser type and version, the user’s operating system, the referrer URL (the site visited before coming to our site), the user’s IP address, and the requesting internet service provider. Recorded data about the visit are collected without reference to your person or any sort of profile creation.

Contact via email

If you contact us (e.g. via contact form or email), we will process the details you provide. We will only save and use further personal data if you agree to this, or if a specific agreement on your part is not legally required.


DGSv News and DGSv Dossier

DGSv offers a free newsletter that you can subscribe to: the DGSv News. We also offer the DGSv Dossier archive (focus on an industry topic). You can find the registration link, a description of the content and former issues at Service>Newsletter. The registration process is handled with closed-loop authentication. After providing your name and email address, we will then send you an email with a confirmation link. This is allows you to confirm your subscription and provide double authentication. We save these closed-loop authentication registration data for one month to verify your subscription to the newsletter.

Our newsletter software service provider for the letter to members, DGSv News and DGSv Dossier, is Clever Reach GmbH & Co. KG in 26180 Rastede, Germany. We have a data processing agreement (Auftragsverarbeitungsvertrag(AVV)) with Clever Reach for data quality assurance. We never use newsletter mailing lists for advertising purposes of other, third parties and do not sell the email addresses that we collect.

Automatic deletion of unsubscribed recipients

We automatically delete all recipients who have unsubscribed from our mailings. All recipients with deactivation data are automatically deleted after one month.

Automatic deletion of unconfirmed recipients

We automatically delete all recipients who have started the closed-circuit authentication process but did not complete it. All recipients with only registration data are automatically deleted after one month.


In the newsletter reports that we receive from Clever Reach, data of recipients who opened and clicked are presented anonymously. We employ a setting which moreover prohibits the collection and processing of complete IP addresses.

The Letter to Members and DGSv News for Training Partners

An additional newsletter is sent to our members through the Clever Reach system: the Letter to Members. When registering for membership, members declare their willingness to receive information from the association. In addition, our training partners, such as institutes and universities, receive the “DGSv News for Training Partners”. It covers topics for those interested in advanced training in supervision and coaching. We send it out in email form with a PDF attachment.

All newsletters are can be unsubscribed from at any time, without any negative repercussions.

Entry of data

If using the online services provides the opportunity to enter personal or business data, the provision of this information is completely voluntary for the user.

Analysis of usage data

We use the services of etracker GmbH in Hamburg, Germany (www.etracker.com) to analyze usage data. Cookies are used as part of this process, which displays a statistical analysis of the use of this Website by its visitors as well as use-related content or advertising. Cookies are small text files that are stored by the Internet browser on the user’s device. Etracker cookies do not contain any information that enables the identification of a user.

The data generated by etracker are processed and stored by etracker exclusively in Germany on behalf of the provider of this Website and are thus subject to the strict German and European data protection laws and standards. Etracker has been independently audited, certified and awarded the Data Protection Seal of Quality ePrivacy Seal.

Data processing takes place on the legal basis of Art. 6 Para. 1 (f) (legitimate interest) of the EU General Data Protection Regulation (GDPR). Our justified interest lies in the optimization of our online offer and our Website. Since the privacy of our visitors is particularly important to us, etracker anonymizes the IP address as soon as possible and etracker converts the login or device identifier into a unique but not assigned key. This data is not used, combined with other data or transferred to third parties by etracker.

You can object to the data processing described here at any time, to the extent that you are personally affected. Your objection has no negative repercussions for you.

More information on data privacy at etracker.


In some circumstances, we may store some information in the form of „cookies “ on your PC so that we can optimize our Website according to your preferences. Cookies are small text files that are generated by a web server and stored by means of the web browser on the computer of the user. They are assigned to individual websites and as a rule, they can only be written and read by them. Their general purpose is to give a web-based application the ability to manage the status of an online visit.

Our content management system, WordPress, employs a cookie to authenticate the member area (PHPSESSID). In addition, a cookie is used for the shopping cart list offered by the “Berater-Scout” (“Find a Coach”Search engine) (dgsv_mz_ids). For the use of cookies in relation to web analytics data by our service provider etracker, please see the previous paragraph.

Legal basis and duration of saved data

The legal basis for data processing in accordance with the preceding paragraph is Art. 6 Para. 1 (f) of the GDPR. Our interests in data processing in particular are ensuring our operations and the safety of the Website, analyzing the manner in which the Website is used by visitors and simplifying the use of the Website. Unless specifically stated, we store personal data only as long as necessary to fulfill the purposes pursued.

3. Your rights as an individual affected by data processing

According to the applicable legal provisions, you have various rights regarding your personal data. If you wish to assert these rights, please send your request by email or by post with a clear identification of your person to the address specified in Section 1. Below is an overview of your most important rights.

Right to confirmation and information

You have the right at any time to obtain confirmation from us as to whether personal data relating to you is being processed. If this is the case, you have the right to request from us free of charge information about the personal data stored about you along with a copy of the data. Furthermore, you have the right to the following information:

  • the purpose of the processing;
  • the categories of personal data being processed;
  • the recipients or categories of recipients to whom the personal data have been or are still being disclosed, in particular recipients in third countries or international organizations;
  • when possible, how long the data will be stored or, if not possible, the criteria for determining the length of time that the data will be stored;
  • the existence of a right to rectification or deletion of personal data concerning you or to a restriction of processing by the responsible party or a right to object to such processing;
  • the existence of a right of appeal by a supervisory authority;
  • where the personal data is not collected from the data subject, any available information as to their source;
  • the existence of automated decision-making processes, including profiling, referred to in Art. 22 Para. 1 and 4 of the GDPR and, at least in those cases, meaningful information about the software involved, as well as the significance and envisaged consequences of such processing for the data subject.

If personal data are transferred to a third country or an international organization, you have the right to be informed of the appropriate guarantees in connection with the transfer in accordance with Art. 46 of the GDPR.

Right to rectification

You have the right to request the correction of your personal data without undue delay. Taking into account the purposes of the data processing, you also have the right to demand the completion of your incomplete personal data, also by means of a supplementary declaration.

Right to deletion („right to be forgotten“)

You have the right to request confirmation from us as to whether personal data have been deleted immediately. We are required to delete personal data immediately when one of the following cases applies:

  • The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
  • The data subject withdraws the consent on which the processing referred to in Art. 6 Para. 1 (a) or Art. 9 Para. 2 (a) of the GDPR was based and there is no other legal basis for processing.
  • You oppose processing in accordance with Art. 21 Para. 1 of the GDPR and there are no overriding legitimate grounds for processing or you oppose processing in accordance with Art. 21 Para. 2 of the GDPR.
  • The personal data have been unlawfully processed.
  • The deletion of personal data is required to fulfill a legal obligation under EU or national law to which we are subject.
  • The personal data have been collected in relation to information society services provided in accordance with Art. 8 Para. 1 of the GDPR.

If the personal data has been made public, we will take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to inform data processors who handle the personal data that you have requested the deletion of all links to your personal data or of copies or replications of the personal data.

Right to request restriction of processing

You have the right to request us to restrict processing if one of the following conditions is met:

  • the accuracy of your personal information is contested by you for a period of time that enables us to verify the accuracy of your personal information;
  • the processing is unlawful and you reject the deletion of the personal data and instead demand the restriction of the use of personal data;
  • we no longer need the personal data for the purposes of processing, but you require it for the establishment, exercise or defense of legal claims; or
  • you have objected to the processing in accordance with Art. 21 Para. 1 of the GDPR, as long as it is not certain that the legitimate reasons of our association outweigh yours.

Right to data portability

You have the right to receive the personal data concerning you that you have provided to us in a structured, current and machine-readable format, and you have the right to transmit this data to another person in charge without our interference, provided that

  • the processing is based on a consent pursuant to Art. 6 Para. 1 (a) of the GDPR or Art. 9 Para. 2 (a) of the GDPR or on a contract pursuant to Art. 6 Para. 1 (b) of the GDPR, and
  • processing was effected by automated means.
    In exercising this right to data transferability under Paragraph 1, you have the right to have the personal data transferred directly by a data controller to another data controller, to the extent that this is technically feasible.

Right to objection

You have the right, for reasons related to your own particular situation, to object at any time to the processing of personal data relating to you pursuant to Art. 6 Para. 1 (e) or (f) of the GDPR; this also applies to profiling based on these provisions. We will no longer process your personal data unless we can prove compelling legitimate reasons for the processing which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

Where personal data is processed for direct marketing purposes, you will have the right to object at any time to the processing of personal data concerning you for the purposes of such advertising, including profiling in so far as it is related to such direct marketing.

You have the right to object to the processing of personal data relating to you for scientific or historical research purposes or for statistical purposes in accordance with Art. 89 Para. 1 of the GDPR for reasons related to your particular situation, unless such processing is necessary for the performance of a task in the public interest.

Right to revoke data protection consent

You have the right to revoke your consent to the processing of personal data at any time.

The existence of a right of appeal by a supervisory authority

You have the right to lodge a complaint with a supervisory authority, in particular in the member state of your whereabouts, your place of work or the place of the alleged infringement, if you believe that the processing of your personal data is unlawful.

4. Data protection

We make every effort to ensure the protection of your data in accordance with the applicable data protection laws and technical possibilities.

Your personal data will be transmitted by us in encrypted form. This applies for your orders and also for member login. We use the SSL (Secure Socket Layer) coding system, but please note that data transmission over the internet (for example, communication via email) may have security gaps. It is not possible to provide seamless protection for data against third-party access.

To secure your data, we maintain technical and organizational security measures which we constantly adapt to the state of the art.

Furthermore, we do not guarantee that our offer will be available at certain times; disruptions, interruptions or failures cannot be ruled out. The servers we use are regularly and carefully secured.

5. Disclosure of data to third parties, no data transfer to non-EU countries

In principle, we only use your personal data within our association.

If and to the extent that we involve third parties in the performance of contracts (such as logistics service providers), this personal data is only received to the extent to which the transfer is necessary for the corresponding service.

In the event that we outsource certain parts of data processing („order processing“), we contractually oblige contractors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject.

6. Notice of liability

The following applies to all links that are direct users to other internet sites from our Website: We, the DGSv, hereby explicitly state that we have no influence upon the content of the linked websites. We hereby distance ourselves from the content of all sites that the links we display links to.

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